File Info
| Exam | Certified Implementation Specialist - IT Service Management |
| Number | CIS-ITSM |
| File Name | ServiceNow.CIS-ITSM.VCEplus.2024-11-16.53q.tqb |
| Size | 157 KB |
| Posted | Nov 16, 2024 |
| Download | ServiceNow.CIS-ITSM.VCEplus.2024-11-16.53q.tqb |
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Demo Questions
Question 1
What are key relationships between Change and Release Management?
Choose 3 answers
- A Change can contain one or more Releases
- A Release can contain one or more Changes
- Release management application is required, to use the Change management application
- Change management provides governance which includes Release management
- Change includes planning and approvals, Release includes building resting and execution of changes
Correct answer: CDE
Question 2
In release management what controls the movement of the state from Scoping to Awaiting Approval?
- Flow
- State model
- Manual state selection
- Workflow
Correct answer: D
Question 3
What are key relationships between Change and Problem records?
Choose 2 answers
- A Problem must be associated with a Change, before it can be closed
- Changes which cause incidents should have an associated Problem
- A Change can cause a Problem
- Problem can be solved by a Change
Correct answer: CD
Question 4
You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?
- Workflow has not been published
- Testers need itil role to see me change models
- New change models are only visible to Change Managers
- New change model needs Active lo be set to True
Correct answer: C
Question 5
Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?
- Create a backup of the baseline Change - Emergency - Authorize Flow, and eat the baseline flow
- Unpublish the baseline Change - Emergency -Authorize flow
- Deactivate the baseline Change - Emergency - Authorize flow
- Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit the new copy
Correct answer: D
Question 6
How are Features related to Products and Releases?
- Products have associated features, which are organized into releases
- Products use features to define release types
- Features are included in releases, not associated with products
- Emergency releases can include products and features
Correct answer: A
Question 7
How is granular read and write access for a specific change model defined?
- Setting Advanced Security to true and applying user criteria
- Configuring ACL's on the Create New landing page
- Change properties
- Configuring ACL's on the chge_model table
Correct answer: A
Question 8
When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?
- Knowledge article
- Content object
- How to document
- Information item
Correct answer: A
Question 9
What are the different ways a user can provide feedback on a knowledge article?
Choose 4 answers
- Helpful?
- 10 Star scale
- Comment on Article
- Pin Article
- 5 Star scale
- Flag Article
Correct answer: CDEF
Question 10
Where should an admin go to view all of the search queries entered by users in the knowledge search?
- [KD_feedback] table
- [kb_view] table
- Knowledge queries application
- Search logs application
Correct answer: C
