File Info
| Exam | ServiceNow Certified System Administrator |
| Number | CSA |
| File Name | ServiceNow.CSA.VCEplus.2020-01-15.60q.tqb |
| Size | 184 KB |
| Posted | Jan 15, 2020 |
| Download | ServiceNow.CSA.VCEplus.2020-01-15.60q.tqb |
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Demo Questions
Question 1
A Service Catalog may include which of the following components?
- Order Guides, Exchange Rates, Calendars
- Order Guides, Catalog Items, and Interceptors
- Catalog Items, Asset Contracts, Task Surveys
- Record Producers, Order Guides, and Catalog Items
Correct answer: D
Question 2
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- If a match is found using the coalesce fields, the existing record is updated with the information being imported
- If a match is not found using the coalesce fields, the system does not create a Transform Map
- If a match is found using the coalesce fields, the system creates a new record
- If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Correct answer: A
Question 3
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
- A metric is a report gauge used on homepages to display real-time data
- A metric is a time measurement used to report the effectiveness of workflows and SLAs
- A metric is used to measure and evaluate the effectiveness of IT service management processes
- A metric is a comparative measurement used to report the effectiveness of flows and SLAs.
Correct answer: C
